Legal
Privacy Policy
Last Updated: 10 June 2025 | Effective: 10 June 2025
1. Introduction
Calmstead ("we", "us", "our") is committed to handling the personal information of anyone who visits our website or books a session with care and transparency. This Privacy Policy explains what data we collect, how we use it, and what rights you have in relation to it.
If you have questions about anything in this policy, you can reach us at [email protected] or by phone at +66 81 936 4205.
Our registered address is: 128 Phaholyothin Road, Chatuchak, Bangkok 10900, Thailand.
2. Information We Collect
Information you provide directly
When you complete our contact form or get in touch to book a session, we may collect your name, email address, and phone number. These details are used solely to respond to your enquiry and administer your booking.
Information collected automatically
When you visit our website, certain technical information is collected automatically, including your IP address, browser type, device type, pages visited, and visit duration. This information is used in aggregate to understand how our website is used and to improve it.
Cookies
Our website uses cookies. Please refer to our Cookie Policy for full details of the cookies we use and how to manage your preferences.
3. Legal Basis for Processing
We process your personal data on the following legal bases under applicable data protection law:
- Consent — where you have actively provided information via our contact form or agreed to cookies.
- Legitimate interests — to operate and improve our website, and to respond to enquiries from prospective participants.
- Contractual necessity — to administer confirmed session bookings.
4. How We Use Your Information
- To respond to enquiries and confirm session bookings
- To send information relevant to your booked session
- To improve the content and usability of our website
- To maintain administrative records as required
We do not use your personal data for unsolicited marketing and we do not share your data with third parties for their own commercial purposes.
5. Data Sharing
We do not sell, rent, or trade personal data. We may share data with trusted service providers (such as website hosting and email services) solely to operate our business. Any such providers are required to handle data securely and only for the purposes we specify.
We may disclose data where required by Thai law or valid legal process.
6. Data Retention
Enquiry data is retained for a maximum of 12 months from the date of last contact. Session booking records are retained for up to 3 years for administrative purposes. We review and delete data that is no longer necessary on a regular basis.
7. Data Security
We take reasonable technical and organisational steps to protect personal data from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Access to personal data is limited to those who need it to perform their role.
In the event of a personal data breach that affects your rights and freedoms, we will notify you and the relevant authorities as required by law.
8. Cookies
For details of the cookies used on this website, including how to manage or withdraw your consent, please see our Cookie Policy.
9. Your Rights
Under Thailand's Personal Data Protection Act (PDPA) and where applicable, the EU General Data Protection Regulation (GDPR), you have the following rights:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to ask us to correct inaccurate data
- Right to erasure — to request deletion of your data in certain circumstances
- Right to restrict processing — to ask us to limit how we use your data
- Right to data portability — to receive your data in a portable format
- Right to object — to object to processing based on legitimate interests
- Right to withdraw consent — at any time, where processing is based on consent
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies.
11. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us immediately.
12. International Transfers
If personal data is transferred outside of Thailand to service providers, we ensure appropriate safeguards are in place in accordance with applicable data protection requirements.
13. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
14. Contact
For questions or data-related requests, please contact:
Calmstead
128 Phaholyothin Road, Chatuchak, Bangkok 10900, Thailand
Email: [email protected]
Phone: +66 81 936 4205